Emergencies After Business Hours
The ACHP is open from 8 a.m. to 5 p.m. Monday through Friday. The office is closed for holidays. Check the ACHP Google Business page for updated closure information.
For emergencies, operators, resident managers and caregivers can reach the ACHP after business hours by calling the Aging and Disability Resource Connection at 503-988-3646. Community members may also call this number to report concerns.
Small Business Resources
Small Business Development Centers
Find small business services and resources to help you start, manage and grow your business. There are two development centers in Multnomah County:
Mt. Hood Community College Small Business Development Center
Portland Community College Small Business Development Center
Labor Law and Hiring Best Practices
Both labor laws and hiring best practices were covered at the 2023 Adult Care Home Conference:
Oregon Secretary of State Guides
The Oregon Secretary of State provides these two guides for businesses:
Small Business Resources Through the Library
Through the library you can find community resources for small businesses, and search for upcoming small business and entrepreneur events. New events are posted regularly at Small Business Help. You can search for other kinds of helpful classes too, including English as a second language (ESOL), computers and technology, and how to become a citizen.
Search for the event “Tech Help Drop-in” to meet one-on-one with a tech helper who will help you find answers to questions about mobile devices, websites, getting started with tech and more. Appointments are first come, first served.
The library also provides free printing, computer access, Wi-Fi and study rooms.
Through the library you can also access thousands of online courses through LinkedIn Learning for Libraries.
Continued Learning Resources
Technical Assistance Webinars
The Portland State University Institute on Aging recorded these live training sessions. The videos are available on the state’s Workday Learning site for continued education.
Oregon Adult Care Home Technical Assistance Webinars
Adult Care Home Conference Presentations
2025 Adult Care Home Conference Presentations
2023 Adult Care Home Conference Presentations:
Continuing Education Units (CEU)
To qualify for CEUs, all classes or trainings must be approved by the State of Oregon's Adult Foster Home Training Credit Committee or by the ACHP. Make sure the trainings are approved for the population you are licensed to serve. You can find CEU courses in a variety of places:
- ACHP Newsletters. Email Communications Coordinator Jenny Furniss at jenny.furniss@multco.us to receive a digital newsletter in your inbox once a month.
- State of Oregon Approved Training for Adult Foster Home Providers
- Oregon Care Partners
- Biennial Adult Care Home Conference
- CareCommunity Summit
Adult Care Home Program Job Descriptions
The ACHP is made up of many different job positions. Some of these roles you may be familiar with, while others are new to you. Here is a list of the program’s main positions, what they do, and how to interact with them:
Business Services Team: Intake and complete the first steps of processing applications and background checks. They staff the reception desk, and respond to all emails, faxes, phone calls and in-person questions. They’ll point you in the right direction for more specific questions. They also process provider enrollment agreements and fee payments, and they register people for ACHP classes.
Licensers: Collaborate with operators to navigate the county, city and state rules and laws that govern adult care homes. They work with the operators and their staff, residents and the larger community to help support the health, safety and well-being of the residents living in care homes. They communicate consistently with their assigned operators, both on-site during renewal inspections and visits, and remotely, to ensure their homes are in compliance with all applicable administrative rules and laws.
Provider Development Specialists: Also referred to as coaches, they offer new providers valuable support and coaching during their first year as licensed operators. They help operators build a strong foundation in their first year through monthly coaching sessions on essential licensing topics.
Placement Specialist: Serves as the bridge between clients, providers and the general public. He helps place residents and addresses issues that arise during the process. You should reach out to the placement specialist when you have vacancies, general placement questions or issues with placement.
Complaint Specialist: When a complaint is presented to the ACHP via a community member, resident, staff or an anonymous reporter, the complaint specialist will go out to investigate the complaint, and check on safety and licensing concerns. Depending on the nature of the complaint, the monitoring visit may be unannounced. The complaint specialist may put a safety plan into place or make a referral to the corrective action specialists.
Corrective Action Specialists: Receive corrective action referrals from ACHP staff, researches operators' compliance history, gives technical assistance, issues warning and sanction notices for violations of the Multnomah County Administrative Rules, facilitates administrative conferences, and testifies at hearings. They also review Adult Protective Services reports, process notifications, facilitate the reconsideration process, and determine appropriate corrective action for substantiated abuse or neglect. They email notices to providers and connect with them via phone to explain the notices.
Training Coordinator: Organizes and leads the program’s educational trainings for licensing and continuing education. If you have issues with training access, printing certificates, questions about applications or the program in general, or need help finding information, you should contact the training coordinator.
Communications Coordinator: Writes the newsletter, webtext and email updates, plans the adult care home conference, and leads projects to improve program communications.