What is the Gatekeeper Program?

The Gatekeeper Program is an organized outreach effort designed to identify, refer, and respond to at-risk seniors (older people), and people with disabilities living in our community.

Who are Gatekeepers?

Gatekeepers are nontraditional referral sources who come into contact with older people through their everyday work activities: meter readers, bank tellers, letter carriers, etc. They are the "first line of defense" against situations that are harmful but preventable.

What do they do?

They are trained to identify signs that would indicate a need for assistance for a vulnerable adult: confusion, poor health, home in disrepair, etc.

Trained Gatekeepers make a referral to the Helpline for follow-up assessment and service delivery. Once Helpline receives the referral, Helpline staff determine who should receive the referral, and send a detailed written report to the appropriate social service worker. Follow-up procedures ensure that action has been taken and assistance has been offered.

Gatekeeper Success Story

Gatekeepers help older people, and people with disabilities gain access to resources in their community. Here is a story of success.

Request a Training

Our team is available to provide Gatekeeper training to your staff at your workplace at a time that works for you. Training is flexible and can be adapted to the needs of your team. Please complete this form to request a training and we will get back to you with a confirmation.

Become a Volunteer 

Gatekeeper trainings are led by skilled volunteers. Potential applicants can apply here. Check the box for the ADVSD Gatekeeper Program on the application. 

To schedule a Gatekeeper Training