Kaiser Permanente (KP)
No referral is needed to access behavioral health and addiction care services. Appointments can be made by calling (503-249-3434 or 1-855-632-8280), through kp.org, or through the KP app.
- Improved access to care and shorter wait times before seeing a provider
- Most urgent appointments are seen within 48-hours and most new, initial appointments are scheduled within 14 days
- Make behavioral health appointments online, through the KP app (new), or by telephone
- Ability to schedule directly with contracted external partners (external provider list available when booking through KP online or in the app)
- KP has increased their Behavioral Health provider budget and is actively recruiting to expand their network providers
- Increased Self Care App Offerings
- Calm - mindfulness & meditation
- MyStrength - cognitive-behavioral therapy (CBT) based, geared towards first responders, helpful for many others
- Ginger - emotional support coaching
What’s Staying the Same
- Wellness Coaching by Phone • Addiction Treatment
- Behavioral Health Coaches • Health Classes and Programs
- Most prescriptions available by mail
First Responder Providers
- Drew Prochniak, LPC, LMH, • Garen Weitman, PsyD
2119 NE Halsey St., Portland, OR 19995 SW Stafford Rd, Suite F, West Linn, OR
- First Responder, Stephanie Conn, Psychology, PhD group practice • It's Just Therapy, Tracy Sandor
12725 SW Millikan Way, Suite 300, Beaverton, OR 2511 SW 68th Ave, Ste 100, Portland, OR
How to Get Care
No referral is needed to access behavioral health and addiction care services. Appointments can be made by calling Moda’s Behavioral Health 360 team at 888-445-7413 or email email@example.com. You can also contact any contracted provider directly.
Moda expanded their Behavioral Health network and services to the County that includes Behavioral Health Champions that will bring all the support and tools you need for behavioral wellness right to you. (Starting on January 1, 2023, Behavioral Health Champions can be reached at 888-445-7413 or firstname.lastname@example.org.)
Behavioral Health Champions provide concierge-level services:
- You tell them what you need in a provider (therapy type, race/gender of therapist preferred, focus on LGBTQIA+, BIPOC, location, schedule), they find the match
- They verify provider availability and schedule appointments
- They provide follow-up connections to make sure you have the necessary resources and are getting the care and support timely..
As the County transitions back to Moda, there will be a period of time (6 months) that Moda will process out-of-network behavioral health claims as in-network to minimize disruption in your current treatment plan. After July 1, 2023, if employees are still choosing to use an out-of-network provider, employees would be responsible for the yearly plan deductible and 35% coinsurance.
What’s Staying the Same
- No referral needed for access to behavioral health
- No charge for in-network outpatient behavioral health
- 15% coinsurance after deductible for behavioral health inpatient/residential treatment
Employee Assistance Program (EAP) - ComPsych
How to Get Care
All benefit eligible employees are covered under the EAP in addition to their regular health plan, or if they opt out of coverage. For telephone counseling, simply call 866-483-1493 and request telephone counseling. For 24-hour Crisis Help, call 866-483-1493 (TTY: 800 697 0353).
ComPsych (EAP) offers instant access to behavioral health services. All benefit-eligible employees and members of their household can access the benefits of the EAP. The EAP provides 6 free counseling sessions per person, per issue, per year, along with other benefits. County employees can find more information on the EAP page on the Commons. The EAP is often used for shorter-term issues, does not provide medication management, and does not intersect with your health plan.