When reviewing your plan information, please be sure to choose the document that corresponds to the plan you are enrolled in, as these documents are specific to the stated plan.
If you would like a printed copy of any of these documents, or access in another language, contact the Benefits Office at 503-988-3477 or employee.benefits@multco.us.
View your current benefits on the Workday Benefits application.
Health Care Terms Glossary (139.71 KB)
What is changing with the move to Cigna?
- Your provider network (find out if your provider is in-network with Cigna - login or choose Open Access Plan (OAP) network)
- Your member ID and ID card
- Your customer service contacts
What isn't changing with the move to Cigna?
- Plan design (benefits, deductibles, coinsurance- see plan comparisons below)
- Vision care remains through VSP
- Pharmacy benefit remains through Welldyne
- Delta dental plans remain through Delta Dental/Moda
Resources:
Welcome to Cigna (1.68 MB)
Cigna Transition of Care form (562.89 KB)- If you're new to Cigna or changing plans and your provider is outside your new Cigna plan's network, or if you are a current customer and your provider is leaving your plan's network, Transition or Continuity of Care may allow you to see them for a defined amount of time if you have certain medical conditions. See more details.
Medical Claims form - If an out-of-network provider declines to bill Cigna, you should complete and submit this form. See more details.
Machine Readable Files - This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
2022 Plan Documents
For Local 88, ONA, Non-Represented, JCSS, MCCDA, DSA, Dentists, Physicians, Prosecuting Attorneys, FOPPO, and IBEW
Plan Comparison
Cigna PPO 400 plan
- 2022 Cigna PPO 400 Summary of Benefits and Coverage SBC (587.39 KB)
- 2022 Cigna PPO 400 Plan Booklet (SPD) (1.07 MB)
Cigna Major Medical plan
For IUOE
Plan Comparison
Cigna Performance plan
- 2022 Cigna Performance Summary of Benefits and Coverage SBC (582.96 KB)
- 2022 Cigna Performance Plan Booklet (SPD) (1.06 MB)
Cigna Preferred plan
- 2022 Cigna Preferred Plan Summary of Benefits and Coverage SBC (587.5 KB)
- 2022 Cigna Preferred Plan Booklet (SPD) (1.07 MB)
Cigna Major Medical plan
For all plans except Cigna Major Medical:
- 2022 VSP Adult Vision Care benefit summary (607.04 KB)
- 2022 VSP Child (under 19) Vision Care benefit summary (790.55 KB)
Additional Documents
- Cigna Behavioral Health Programs Guide (3.61 MB)
- Cigna Behavioral Health virtual support (359.74 KB)
- Healthy Pregnancies/Healthy Babies program (234.61 KB)
- Cigna Omada program for pre-diabetes, diabetes, and hypertension support (1.15 MB)
- To apply for this program, start here: omadahealth.com/multnomah
- Cigna Omada FAQ - how the program works (1.04 MB)
- Cigna Active & Fit flyer (1.59 MB)
- Cigna Active & Fit FAQ (256.23 KB)
- Cigna PPO 400 - Chronic condition benefit (21.88 KB)
- Cigna - My Personal Champion (96.42 KB)
- Cigna customer service - 24/7 (96.54 KB)
- Cigna One Guide (475.5 KB)
- Register for MyCigna - access your ID card online (210.49 KB)
- Benefits of Cigna (193.37 KB)
- VSP WellVision Exam (103.3 KB)
- Check Out vsp.com (229.38 KB)
- VSP Eyeconic (382.48 KB)
- VSP Laser VisionCare (447.94 KB)
- VSP Keep Your Eyes Healthy for Life (600.49 KB)
Who do I contact?
Find a Doctor or Facility Note: If you are logging in as a guest, you must select the 'Open Access Plus, OA plus, Choice Fund OA Plus' network to search for providers.
Cigna Customer Service 1-800-244-6224 Cigna chat, TTY/TDD Service
Pharmacy benefit: WellDyneRx Member Services 1-888-479-2000
Specialty prescriptions: US Specialty Care 1-800-641-8475
Vision benefit: VSP Vision Customer Service 800-877-7195
