Utility Assistance

Call 211 or visit 211's energy bill assistance website here to find the most current information about utility assistance resources. 

Electric Assistance


  • Income-Qualified Bill Discount program  provides ongoing, monthly help with your PGE bill that’s in addition to any other assistance you may be getting from other agencies. 

  • Options are available if you need help paying your electric bill. 

Pacific Power

  • Please contact us at 1-888-221-7070 to discuss options for your account.
  • Pacific Power partners with Oregon Energy Fund, a nonprofit agency, to offer energy assistance to residents with donated funds. 

Contact 211 Info for access to either of the Energy Assistance program listed below:

Low-Income Home Energy Assistance Program

  • LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.

Oregon Energy Assistance Program

  • OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.

Natural Gas

NW Natural

  • Customers may be able to receive assistance and choose several grant options available to help with a past-due balance. This new program provides instant grants of up to $300 and even more options for larger balances. A grant can be used to help offset the cost of a payment plan or pay off a past-due account balance.

Water Discounts

Portland Water Bureau

Internet and Phone Service

Comcast Internet Essentials Program 

Low cost internet service.

Affordable Connectivity Program 

This federal program provides a discount of $30 per month towards internet service for eligible households. Enrollment is open to households with at least one qualifying individual who has an income at or below 200% of the federal poverty level, participates in SNAP, Medicaid, SSI, WIC or Lifeline, or receives benefits under the free and reduced price school lunch program. 

Oregon Lifeline

Discounted phone and internet service.

Furniture Resource

Community Warehouse

Community Warehouse is a furniture bank that collects donated home goods and works with social service agencies to get those goods in the hands of those who need furniture. Access fee is $150. Delivery fee is $250. Multnomah County IDD does not have funding to pay for the access or delivery fee's at this time but can assist by referring households to the program. A referral from a social service agency is necessary to access furniture. 

Care Oregon Health Related Services Funds

This fund covers items or services that will help keep you healthy, and that you might not expect would be paid for by your health plan including Community Warehouse access and delivery fees. Examples of services that can be paid for include:

  • Housing support: Furniture, application fees for housing or a state-issued ID, moving costs, etc.
  • Phone/video appointments: A cell phone, tablet, an internet connection for better access to providers, etc. 
  • Food support: Meal delivery, food vouchers, farmers market funds, etc.
  • Living environment: Air conditioners, athletic shoes, items that improve mobility, etc.
  • Comfort items: Weighted blankets, sleep aids, vouchers for yoga classes, etc.

Steps for requesting funds

  1. Talk to your provider or care coordinator about what’s keeping you from getting and staying healthy. Members of your care team or your case manager can make requests for health-related services funds.
  2. If your diagnosis or treatment calls for an item or service not otherwise included in your health coverage, your health provider or you case manager will need to fill out the following forms to make the request.
  3. We’ll let you and the person who made the request know if your request is approved.

If you have any questions about health-related services or other topics, call CareOregon Customer Service at 800-224-4840 or TTY 711 or send us a secure message at careoregon.org/portal

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