If you are in need of services, and would like to be added to the coordinated access list/connected to a caseworker, call 211 or go to 211info.org

Coordinated access is the way that organizations, service providers, County and city agencies coordinate the care and support for individuals and households moving out of homelessness into transitional and permanent housing.

  • For coordinated access, all people interested in housing must complete the systems standardized assessment. For adults and families, that is the VI-SPDAT assessment. Each system has a central access point, such as a shelter, specific provider, or call line, but every system has many trained assessors at partner agencies to support access to assessments
  • Each System of Care (Adult, Family, Youth, Domestic Violence/Sexual Assault Survivors, Veterans) prioritizes households in a slightly different way based on system sub-population needs and housing portfolio. For supportive housing, people who have experienced longer periods of homelessness (considered 'chronically homeless') and the BIPOC (Black, Indigenous, People of Color) community are main priorities. The assessment tools in each system are one piece of the prioritization and take into account a person’s risk factors, mental and medical health needs, substance use, and other factors
  • Case conferencing within each system is used to talk more specifically about each participant and their housing and service needs.
  • Matching each household to a Permanent Supportive Housing (PSH) project includes conversations around basic eligibility (i.e. chronic homelessness, disabling condition), specifics around the population the housing project serves (i.e. culturally specific services for the Black community, people who need mental health treatment on-site), and preferences the household has (i.e. specific areas of the city for site-based projects, on site services).
  • Providers work to refer participants to services within their agency or to other agencies where needed
  • People who require Permanent Supportive Housing (PSH) due to a long-term disabling condition will have access to case management, behavioral health support, substance use disorder treatment and employment assistance.