April 4, 2022
Crisis Hotlines for People in Need
  • Multnomah County Mental Health Crisis Line503-988-4888
  • Call to Safety1.888.235.5333 - Domestic violence and sexual assault confidential crisis line 
  • Proyecto UNICA - 503.232.4448 (Línea de apoyo en español, 24/7 y confidencial, para sobrevivientes de violencia domestica y asalto sexual)
  • Get help for domestic and sexual violence
  • If someone is experiencing a mental health crisis and you need to call 911, you can request 'Portland Street Response' for a behavioral health support person to respond to the scene
  • Alcohol & Drug Helpline: 1-800-923-HELP or 503-244-1312
    • Español: 1-877-515-7848
    • Teen: 1-877-553-TEEN

Resources for People in Need:

Reporting Concerns:
Bias Incident Reporting

Severe Weather Emergency Shelters:

In partnership with other City bureaus, Multnomah County and community partners, the Joint Office of Homeless Services coordinates winter and severe weather shelter and day services for individuals experiencing homelessness in our community.

For the most up-to-date information on winter shelter and assistance, call 211info by dialing 2-1-1. In Multnomah County, the call line is open 8 a.m. to 7 p.m. weekdays and 2 to 10 p.m. weekends during winter. In April they return to 8 a.m. to 6 p.m., Monday through Friday. During severe weather events, the call line is open 24/7.


How to get help if you are experiencing homelessness:

Adults: Find local community resources by searching 211INFO.ORG, calling 2-1-1, texting your zip code to 898211 or emailing help@211info.org.

Help for families experiencing homelessness:

If you and your family are experiencing homelessness, call 211info toll free by dialing 2-1-1 and learn about available services including emergency and transitional housing as well as support services to assist with permanent housing.

Help for youth experiencing homelessness:

If you are homeless, under the age of 25 and looking for shelter, safety off the streets, or other crisis services, please contact the Access Center at 503-432-3986 on a 24-hour basis. Download the Homeless Youth Services brochure. (3.5 MB)

The Homeless Youth Continuum (HYC) is designed to serve youth up to age 25 in Multnomah County who have no viable, safe home options. Services are available 24/7 to provide safety off the streets and access to a continuum of low barrier, harm reduction-focused supports.

Coordinated access to the HYC is through mobile staff that provide screening, eligibility and referral services, and via the Access Center, located at 1635 SW Alder Street. A continuum of services are offered including: day programs/drop in programs, education, employment, mental health & addictions supports, engagement services, health, recreational opportunities, emergency shelter and a range of housing options. Download the HYC Coordinated Access brochure. (237.17 KB)

Services for Youth under 18:

The Alba Collaborative, located at the Youth Opportunity Center in Rockwood, provides 24/7 help for youth under 18 experiencing a crisis or needing a safe place to stay. Outreach and wraparound supports are offered for young people ages 9-17 at-risk of or experiencing homelessness including:

  • Mentoring & advocacy from staff trained in Trauma Informed Care &Assertive Engagement
  • Access and/or referrals to emergency and transitional housing options
  • Food, clothing, hygiene items, bus tickets/public transportation support
  • Information and support with street safety, health insurance, crisis
  • management and medical care
  • Engagement and recreation activities
  • Resources and referrals for gang affected youth, youth with alcohol and drug addiction, sex trafficked youth,and LGBTQIA+ specific programs and support
  • Access and/or referrals to alternative education options
  • Access to employment programs & services

The Alba Collaborative is a partnership between New Avenues, Latino Network, Youth Progress, National Safe Place Network, and Multnomah County.
 
Located at the New Avenues Youth Opportunity Center (YOC), 470 SE 165th Ave., Portland, OR 97233 on a shared campus with Boys & Girls Club, Open School, and Latino Network.
The YOC and Alba Collaborative are open 24/7 for youth ages 9-17. YOC Drop-In hours are Monday-Friday 10 am-6 pm for youth ages 9-24 offering showers, meals, computer access and other supports.