October 2013

View the entire RFP Medical and Pharmacy Claims Performance Audit Services

The Multnomah County Department of County Management’s Benefits Office is seeking Proposers from whom it may purchase independent Medical and Pharmacy Claims Performance Audit Services. Services are intended to meet the requirements for a periodic audit of claims payment compliance, provide performance auditing results and to identify and provide recommendations for applying possible efficiencies or improvements that may be indicated from the findings.

Sustainability questions used:

1. Please demonstrate how your firm will provide the services identified in the scope of services in a
sustainable manner. What measures will you take to minimize impacts to the environment in the delivery of
your services beyond teleconferencing and electronic records and communications? Please provide
specific examples, metrics, details of efforts, practices, and/or processes.

2. Sustainability Innovations – Going above and beyond industry best practices, what sustainability
innovations does your firm have to offer in the delivery of services? How do these sustainability
innovations go above and beyond industry best practices? Please provide specific metrics, details, and

3. Please demonstrate your firms internal sustainable business practices, which could include, but are not
limited to recycling measures; energy and water conservation policies; and a green cleaning policy.
Please provide specific examples, metrics, and details of practices and include copies of reports, policies or plans if available.

4. Describe in detail your cultural competency and diversity training, and the expectations of recruited staff that
will be working with diverse populations to ensure program values and goals are met.