Do you:SHIBA logo

1. Need help picking a Medicare plan?

2. Want to learn more about Medicare?

3. Want to volunteer with SHIBA?

Free Medicare Help!

Meet with a local SHIBA Counselor In Person, Virtually, or by Phone

Call the ADRC Helpline to Schedule: (503) 988-3646, Option 3.

Community sites at which counselors currently hold appointments:

Capitol Hill Library  10723 SW Capitol Hwy, Portland, OR 97219

Hollywood Library  4040 NE Tillamook St, Portland, OR 97212

IRCO Senior Center  740 SE 106th Ave, Portland, OR 97216

Neighborhood House Senior Center  7688 SW Capitol Hwy, Portland, OR 97219

N/NE ADVSD Branch  5325 NE Martin Luther King Blvd Portland, OR 97211

Sellwood Library 7860 SE 13th Ave, Portland, OR 97202

Woodstock Library 6008 SE 49th Ave, Portland, OR 97206

Need help picking a Medicare plan?

Picking the right Medicare plan is individualized and we can make sure you pick a plan that meets your health needs. 

We’re trained and offer free, unbiased assistance with Medicare issues.

Trained SHIBA volunteers can help Medicare beneficiaries:

  • Find out if they’re eligible for benefits they are not receiving
  • Compare insurance policies
  • File claims
  • Make appeals and complaints when necessary 
  • Make referrals to federal, state and county offices
  • Identify potential insurance violations. 

SHIBA offers one-on-one Medicare counseling. For more information please call the Aging and Disability Resource Connection (ADRC) at 503-988-3646 or email

Want to learn more about Medicare?

Sign up for a Virtual Medicare Basics or Medicare 101 class

Oregon Guide to Medicare Insurance Plans (SHIBA)

What SHIBA can do for you?

What to expect in a meeting

Learn about our volunteer staff members' rigorous training

Want to volunteer with SHIBA?

Program Overview

This program’s success is built on a statewide network of trained volunteer counselors. Counselors help people in their community understand their Medicare insurance choices and their rights through individual counseling, education, and referrals.

Duties and Being a Volunteer

  • Complete the SHIBA Volunteer Application, screening, training, and internship.

  • Maintain confidentiality of client information, per Oregon SHIBA Security Plan.

  • Provide individual health insurance assistance at sponsor site or in clients’ homes.

  • Assess clients’ resources and health care/health insurance needs.

  • Complete Client Contact forms either online or on paper.

  • Refer clients to resources as needed.

Successful volunteers

  • Enjoy helping others

  • Are dependable, understanding, patient, and compassionate

  • Communicate well

  • Protect client confidentiality

  • Have no conflict of interest

  • Want to provide SHIBA services

  • Have computer skills or are willing to learn

  • Work well alone and in a team

Apply to volunteer

Apply today online or call 503-988-3646 to connect with the SHIBA volunteer coordinator. 

Request edits to this website or the partner DC/EE roster, or ask about partner calendar events through this Google Form.

Partners and providers only: If you need further assistance or are unable to locate a resource, please fill out this web form.