Read the executive summary on this page and download the pdf for the full report.

Animal Services: Important issues still need to be resolved (4.25 MB)

What We Found

After a thorough review of Animal Services, we are concerned about:

  • A lack of consistent animal enrichment that appeared related to staffing choices.
  • Barriers that make it difficult for people to be reunited with their pets.
  • Limited documentation about decisions to release animals with known behavioral problems.
  • Poor data tracking.

We are pleased to see:

  • Significant improvements to the layout of the shelter.
  • Access to criminal background information by animal control officers.

Why We Did This Audit

This report is a follow up to the audit that we issued in March 2016. Due to the large number of findings we identified last time, we decided to conduct a follow-up two years later.

What We Recommend

Animal Services management should implement the recommendations completely.