IDD Provider Resources

Contents:

Who this page is for

  • Providers and interested providers for individuals who qualify for I/DD services under our Title XIX Waiver, Multnomah County Intellectual and Developmental Disabilities (I/DD) offers a variety of community-based services. 

  • Requirements are based on what type of provider you wish to be, which also dictates the services provided. 

  • Individual specific needs and requirements are listed in the Individual Support Plan (ISP) for an individual you serve. All of our services are voluntary.

ATTENTION Personal Support Workers (PSWs): 

We wanted to share the following resources for receiving technical assistance around missed payments and time entry troubleshooting with Multnomah County I/DD:

  1. Email: **Preferred method**

  1. Provider Payment Support Line

  • (503) 988-9485

  • Answered live by staff Tuesdays and Thursdays, 9am-12pm and 1pm-4pm

  1. PSW Drop-In Hours

Resources for current providers

Current Providers: please note that when you log into eXPRS, your Home Page shows your current credential dates. You are responsible for making sure the steps necessary are completed at least 120 days prior to the expiration date of your credentials. Do not rely on someone to notify you.

Become a provider

Become a Personal Support Worker (PSW)

Individuals and their families use PSWs for attendant care and relief care services in their own home. They are registered as an Employer of Record (EOR) and utilize a fiscal intermediary for payment. Most PSWs already have a connection to the individual they want to work with, but there is a registry available through the Oregon Home Care Commission.

To apply 

PSW providers must have an approved criminal history background check as part of the application process (see the information below to request a background check application). The criminal history background check approval must be renewed every 2 years.

If you are applying to be a NEW PSW:

Follow the steps in the  New PSW Enrollment Quick Reference (2.48 MB)

If you are a RENEWING PSW:

Follow the steps in the Renewing PSW Quick Reference

PSW Orientation and Mandatory Training

All new PSW providers are required to complete new worker orientation and training before being assigned a Medicaid Provider ID number and authorized to work by the Oregon Department of Human Services. Orientation and training is provided by Carewell SEIU 503. Carewell offers self-paced online training available 24 hours per day, 7 days a week, and instructor-let webinars at different times and days, including evenings and weekends. Orientation and training information is available at: 

Become a Child Foster Care Provider

Children co-served by the I/DD and Child Welfare programs and children living in their family homes or other settings are eligible for placement into I/DD certified foster homes. Some homes are certified to support children with complex medical needs and all homes are expected to apply Positive Behavior Support and Trauma Informed approaches to the care children receive. All providers receiving funding from I/DD are required to log into eXPRS and submit claims for provider payment.

Learn more and apply to be a Child Foster Care Provider

Become an Adult Foster Care Provider

Adults and their families receiving I/DD services may choose to be placed in foster care to live a more independent life with the supports they need. The Adult Care Home Program with Multnomah County is responsible for the licensing and training of all foster care providers who provide care to individuals from multiple systems within Multnomah County, including I/DD.

Providers not licensed by the County

Providers are licensed directly by the State of Oregon with Oregon Developmental Disability Services (ODDS) and not Multnomah County:

  • Group Home
  • Supported Living
  • Employment
  • Behavior Consultants
  • Employment Support Specialists
  • Transportation

Background Checks for I/DD Service Providers

I/DD service providers must have a Criminal History Background Check approved by the Oregon Department of Human Resources/Oregon Health Authority Background Check Unit (BCU). Background check applications are submitted by designated Multnomah County I/DD staff to BCU for the following types of service providers serving I/DD clients:

The BCU background check application process is entirely online. There are no paper forms used. 

Providers must have a valid email address. The background check system will email you a link to complete the application online. Also, Multnomah County I/DD will send any notices, instructions or other information about your background check application to you by email.

Valid government-issued photo ID is also required:

  • State-issued driver's license
  • State-issued ID card
  • U.S. Armed Forces ID card
  • U.S. Passport
  • Permanent Resident ID

Personal Support Worker (PSW) Background Checks

New and Renewing PSWs

Request a background check application using our secure online request form

After submitting the form, email a copy of your ID to dd.backgroundchecks@multco.us

We must have a copy of your ID to start the background check application process.

After we receive your background check request and your ID, Multnomah County I/DD staff will contact you to schedule a meeting by online video conference using Google Meet to verify your identity as required by Oregon Administrative Rules (OARs). You will receive any additional information and instructions during that meeting and by email afterward. See How to Attend a Meeting with Google Meet (79.12 KB) for information about using Google Meet.

Other I/DD Provider Background Checks

Behavior Consultants, Employment Support Specialists or other paid providers serving I/DD clients, new or renewing.

Request a background check using our secure online request form.

After submitting the form, email a copy of your ID to dd.backgroundchecks@multco.us

We must have a copy of your ID to start the background check application process.

After we receive your background check request and your ID, Multnomah County I/DD staff will contact you to schedule a meeting by online video conference using Google Meet to verify your identity as required by Oregon Administrative Rules (OARs). You will receive any additional information and instructions during that meeting and by email afterward. See How to Attend a Meeting with Google Meet (79.12 KB) for information about using Google Meet.

Questions?

If you have questions about the background check process, the status of an application, or other provider enrollment questions, contact the Multnomah County I/DD Provider Credentialing Team by email at dd.backgroundchecks@multco.us or by phone at 503-988-9790.

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